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Overview
Bosch RideCare provides in-vehicle sensors that detect smoke, collisions, and harsh driving, giving fleet owners real-time insights to assess damage, improve vehicle health, and lower ownership costs.
Check it out in the App Store or Play Store!
Ecosystem
How does it work?
The RideCare sensor first needs to be installed, powered by the vehicle, and paired with RideCare’s cloud system for the dashboard to obtain all vehicle data needed.
The problem
Clients reported inaccurate fleet vehicle data due to sensors failing to detect smoke correctly, resulting in increased cleaning costs. This also led to frequent support calls and repeated installation attempts for RideCare’s customer team.
The Task
The product team suspected the issue stemmed from the installation instructions, so I was tasked with rewriting them to address the problem at hand.
The Research
I conducted 4 observation sessions and 9 installer interviews, to understand how installers read and experienced the current instructions.
Insights
Ideation
Addressing Unclear Instructions
The product team suspected the issue stemmed from the installation instructions, and they were kind of right.
The existing instructions were lengthy, image-heavy, and missed key installation steps. I redesigned them using video to better demonstrate the process and restructured the steps to be easier to follow and track.
Redesigning the Pairing Process
The pairing process felt disconnected from installation, increasing installer workload.
Based on research insights, the product team decided to implement QR codes to make sensor identification easier. I designed the app to support QR and ID scanning, allowing for a more efficient installation process.
Convenient Sensor Status
Sensor status could only be checked via the dashboard, forcing installers without laptops to rely on fleet managers or other installers.
This design shows the paired vehicle, a major improvement for mass installations and for helping installers locate the correct vehicle. It also surfaces step progress, device status, and installation instructions when needed. This represents the end goal of what we wanted installers to have access to.
Finished Result
Achievements
In my role as a Digital Product Design Intern, I led the design of the RideCare Go app, working closely with Bosch’s product team to guide the product from early discovery to development.
I conducted user research, created wireframes, and delivered a high-fidelity Figma prototype for developer handoff aligned with user needs and business goals.
I'm proud of this project and I hope you can see all the work and craft that went into it!
Check it out in the App Store or Play Store!