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Overview

From a doc rewrite to a shipped app.

RideCare sensors detect smoke, collisions, and harsh driving in commercial fleet vehicles, giving owners real-time data to cut costs and assess damage. Field research uncovered three systemic gaps, the fix wasn't a rewrite. It was an app.

ResearchUX DesignPrototypingHandoff
45%
faster installation
iOS + Android
shipped to App Store + Play Store
13 sessions
field research

Check it out in the App Store or Play Store!

The ecosystem

One sensor. A lot of moving parts.

Feeding real-time data to a web dashboard for fleet managers, and a mobile app for the technicians who set it all up.

How it works

Before the data flows, someone has to set it up.

The RideCare sensor first needs to be installed, powered by the vehicle, and paired with RideCare’s cloud system for the dashboard to obtain all vehicle data needed.

The problem

Clean car. Smoke detected. Something's off.

Smoke wasn't being detected. Fleet vehicle data was off. Owners were disputing cleaning fees they shouldn't have been charged, and Bosch's support line was feeling it. The product team suspected the installation process. I went into the field to find out.

Ok, so I need to find out this for myself.
Ok, so I need to find out this for myself.
4 observations · 9 installer interviews later…
4 observations · 9 installer interviews later…
4 observations · 9 installer interviews later…
What does the installation process look like?
What does the installation process look like?
What does the installation process look like?
What do the instructions look like?
What do the instructions look like?
What do the instructions look like?
What are the installer's experience like?
What are the installer's experience like?
What are the installer's experience like?
Pain point 01
Unclear instructions
Written steps couldn't communicate physical nuance, leading to incorrect setups and bad sensor data.
Pain point 02
Pairing inefficiency
Installers had to manually enter a 12-character device ID. Mass pairings weren't possible.
Pain point 03
Dashboard access
Sensor status was laptop-only — meaning installers had to coordinate with fleet managers on-site.
The design process

Three stages. A lot of back and forth.

The design went through sketch, wireframe, and hi-fi stages. Each round tightening the information architecture and reducing installer cognitive load.

01 — Instructions
When instructions fail in the field

Redesigned around video demos and a clearer step structure — easier to follow hands-free, in real time.

"Some videos would be nice to show like all the little details." — Installer interview
Click to expand ↗
02 — Pairing
Closing the gap between install and pair

12-char manual ID → dual QR/ID scan. Pair in seconds without losing your place.

45%
faster installation
Click to expand ↗
03 — Status
Status, anywhere

Laptop-only → mobile sensor status. Paired vehicle, step progress and device status, on-site.

iOS + Android
Shipped
Click to expand ↗
01 — Instructions
When instructions fail in the field

Redesigned around video demos and a clearer step structure — easier to follow hands-free, in real time.

"Some videos would be nice to show like all the little details." — Installer interview
02 — Pairing
Closing the gap between install and pair

12-char manual ID → dual QR/ID scan. Pair in seconds without losing your place.

45%
faster installation
03 — Status
Status, anywhere

Laptop-only → mobile sensor status. Paired vehicle, step progress and device status, on-site.

iOS + Android
Shipped
👆
Swipe to explore
01 — Instructions
When instructions fail in the field

Redesigned around video demos and a clearer step structure — easier to follow hands-free, in real time.

"Some videos would be nice to show like all the little details." — Installer interview
Click to expand ↗
02 — Pairing
Closing the gap between install and pair

12-char manual ID → dual QR/ID scan. Pair in seconds without losing your place.

45%
faster installation
Click to expand ↗
03 — Status
Status, anywhere

Laptop-only → mobile sensor status. Paired vehicle, step progress and device status, on-site.

iOS + Android
Shipped
Click to expand ↗
01 — Instructions
When instructions fail in the field

Redesigned around video demos and a clearer step structure — easier to follow hands-free, in real time.

"Some videos would be nice to show like all the little details." — Installer interview
02 — Pairing
Closing the gap between install and pair

12-char manual ID → dual QR/ID scan. Pair in seconds without losing your place.

45%
faster installation
03 — Status
Status, anywhere

Laptop-only → mobile sensor status. Paired vehicle, step progress and device status, on-site.

iOS + Android
Shipped
👆
Swipe to explore
Final Result

RideCare Go

Video walkthrough of the finished product.

Achievements

Ship it. See it work.

Ridecare Go is live on both platforms. Here's what the research, the iterations and the cross-functional work added up to.

45%
decrease in installation time.
13
From discovery to shipped in iOS and Android.
0 -> 1
projects led or co-led as primary designer

I led end-to-end at Bosch, from uncovering why installers kept failing (unclear steps, a 12-character manual ID entry, no mobile status access) to shipping a product that solved all three.

UX ResearchProject ManagementFacilitationAgileUX Design