Overview
Designing for Insurance
At Auto-Owners Insurance, I lead UX initiatives from the inside out. That means running project intake, scoping work, and delegating across the design team, while staying hands-on with research, facilitation, and design across five concurrent projects spanning policyholders, internal tools, and agent-facing platforms.
Projects
✈️Incentive travel — manage transactions
DeliveredLed end-to-end from intake to handoff. Orchestrating agile ceremonies, stakeholder interviews, contextual inquiries, and documentation across a complex internal transaction tool used by incentive travel admins.
📅Event planning internal tool
In progressPrimary designer on an internal event planning tool serving 7,000+ invitees across multiple states, currently in discovery, scoping the project and arranging demos with event planning admins.
🚗Concord Auto - North England States
DeliveredUX designer and researcher on one of the company's priority projects, collaborating with BAs and devs across agile sprints to ship incremental features for the auto-quoting flow across northeastern states.
🌎Auto Owners Public Website
In progressConducting UX research on a public-facing site with no prior research foundation, leading usability studies on the agency locator feature and building high-fidelity prototypes in Axure to inform future redesign decisions.
🧾Billing Incentive Redesign
DeprioritizedAuditing 32 variations of billing invoices sent to policyholders, conducting competitive analysis, associate interviews, and listening sessions to surface systemic clarity and accessibility gaps.
Some screens and flows are modified or omitted per NDA. Process artifacts and research methods are shown in full.
Achievements
More than a designer.
Auto-Owners pushed me beyond screens. I learned how to run a project, earn trust from BAs and developers, ask the right questions before a single pixel gets moved, and make the call to stop when the work isn't set up to succeed.